COMPLAINT/FORMALLY FILING A COMPLAINT, CONCERN OR RECOMMENDATION
PURPOSE: To provide a process in which the Patient, Family Member or Community Member may file a formal complaint involving the hospital or Beardmore Health Centre.
The following process should be followed to have the concern investigated;
1. Discuss the issue with a staff member.
2. Put your unresolved issue in written form to the attention of the following Department Heads/Supervisor;
Chief Executive Officer - issues involving administration, physiotherapy, laboratory and radiology
Director of Patient Care Services - issues involving nursing, patient care and Beardmore Health Centre
Chief of Staff - issues involving Medical Staff
Director of Environment Services - issues involving Housekeeping, Dietary, Laundry, Maintenance and Health Records
3. Next Step - If your issue is unresolved submit your complaint in writing to:
Mrs. Cathy Collinson, Chief Executive Officer
Nipigon District Memorial Hospital
Box 37
Nipigon, ON
P0T 2J0
4. If you are still dissatisfied, submit your complaint in writing to:
Chair of the Board of Directors
Mrs. Judy Lasook, Vice Chair
Nipigon District Memorial Hospital
Box 37
Nipigon, ON
P0T 2J0
5. Final Step - Submit your complaint in writing to:
Hospital Consultant
Health Care Programs, North Region
Ministry of Health and Long Term Care
189 Red River Road, Suite 403
Thunder Bay, ON
P7B 1A2
