Responsibilities

NDMH Patient, Resident, Family and Caregiver Rights and Responsibilities

At Nipigon District Memorial Hospital, we believe that the following Rights and Responsibilities are paramount in establishing a relationship of mutual respect and understanding with our patients, residents, family members and substitute decision makers. We recognize that a patient's clinical condition may sometimes compromise or alter the ability to fully participate in their care and take responsibility for their actions.

 

Dignity & Respect

You have the RIGHT to:

  • Be treated with respect to reflect your dignity, individuality, and cultural background
  • Be listened to and to get a satisfactory and timely reply to your requests for service that can be reasonably obtained
  • Be accommodated for a disability in order to receive the same opportunity given to others to obtain, use and benefit from the goods or services at Nipigon Hospital

Your are RESPONSIBLE for:

  • Treating all members of your health care team, other patients/residents and visitors with dignity and respect

 

Your Health Care

You have the RIGHT to:

  • High quality and evidence-based care delivered by professional staff in a facility that meets safety standards
  • Know and understand the risks and benefits of any medicine, treatment, or decisions about your health care
  • Make informed decisions about your care, including refusing care
  • Know when something goes wrong with your care
  • Receive disclosure of any adverse events
  • Ask for a second opinion
  • Participate in the development of your plan of care
  • Consideration of your emotional and spiritual needs as well as physical needs
  • Have your pain assessed and best practices applied
  • Continuity of the care plan throughout your hospital stay
  • Effective discharge planning to assist in the transition to other levels of care

You are RESPONSIBLE for:

  • Being an active member of your health care team; ask questions, be involved in the decisions about your care and follow the agreed upon treatment plan
  • Notifying your health care team of any changes in your health

 

Privacy

You have the RIGHT to:

  • The privacy and safe keeping of your personal health information as per hospital policy

You are RESPONSIBLE for:

  • Respecting the privacy and confidentiality of others, including patients, families, visitors and staff

 

Information & Communication

You have the RIGHT to:

  • Ask questions and receive information, in terms and language you understand, about your health care
  • Know the names, positions, and professional relationships of those on your health care team, including learners
  • Review or receive copies of your health record in accordance with hospital policies and legislation (Personal Health Information Act)

You are RESPONSIBLE for:

  • Providing caregivers accurate information about your health
  • Asking questions until you feel you have all the information you need to make informed health care decisions

 

Persons Acting on Your Behalf

You have to RIGHT to:

  • Have someone act for you if you cannot act for yourself
  • Reclaim your autonomy once able

You are RESPONSIBLE, when able, for:

  • Choosing someone in advance to act for you, should the need arise

 

Patient Relations Process

You have the RIGHT to:

  • Know the process for expressing concerns about health care services received

You are RESPONSIBLE for:

  • Conducting yourself in a respectful manner

 

Accessibility

You have the RIGHT to:

  • Ensure that a person with a disability is permitted to enter the premises with a service animal and to keep the animal with him or her, unless not practical to do so
  • As a disabled person, access to services in a manner that enables you to fully benefit from the same services, in the same place and in the same or similar ways as other clients
  • Upon your request, receive alternate formats and communication support

You are RESPONSIBLE for:

  • Controlling your service animal

 

Explanation of Your Expenses

You have the RIGHT to:

  • An explanation of any charges not covered by a provincial health care plan

You are RESPONSIBLE for:

  • Ensuring your hospital bills are paid in a timely manner
  • Providing accurate information on your health care coverage